Customers contact companies regularly to purchase products and services, inquire about orders, make payments and request ...

Machines have always talked to each other in languages that humans can’t naturally understand. The internet itself is a ...

And you might soon get similar (though likely more upbeat) treatment from AI chatbots you’ve previously engaged with on Meta ...

Meta is experimenting with having customizable chatbots messaging users unprompted and follow up on past conversations.

Chatbots are an embarrassing mistake waiting to happen. Chatbots such as ChatGPT, Google Gemini and Claude can be great for ...

If you’re using ChatGPT but getting mediocre results, don’t blame the chatbot. The problem might be your prompts.

From desktop to mobile, chatbots are everywhere. Yet, most people barely scratch the surface of what tools like ChatGPT, ...

The best-scripted chatbots provide a constrained, pre-determined conversation flow. For instance, 70% of the 100,000-plus bots on Facebook Messenger are failing to fulfill simple user requests.

It's time for a reality check. Chatbots are killing customer service. Obliterating it, maybe. If you're a customer, you probably already know that. The computer programs that conduct clumsy ...

X has started a pilot program to test AI-generated Community Notes on its platform, starting on Tuesday, July 1st.

In an age of language learning models and chatbots, passing the Turing test is light work with most correspondents. But the first such machine to win the imitation game was ELIZA, programmed in the ...

But chatbots using generative AI, that is scraping the internet, are not. Lance Eliot: Some people sometimes refer to it as an AI hallucination. AI can in a sense make mistakes or make things up ...