No Jitter

Amazon Connect: 4 features smooth contact center operations

Contact center as a service vendor Amazon Connect debuted multiple new features today, including Predictive Insights (PI), Assistant for Managers (AM), Testing and Simulation (T&S) and Conversational ...
SiliconANGLE

Amazon Connect’s second act: From contact center to agentic AI suite

It has been just under a decade since Amazon Web Services Inc. launched Amazon Connect, taking its own internal contact center-as-a-service solution and commercialized it. At the time, there were many ...
techtarget

AWS' Amazon Q in Connect adds more contact center GenAI

After a year on the market, AWS beefed up its contact center-as-a-service generative AI agent for Amazon Connect with personalized recommendations, company-specific language and legal verbiage. The ...
No Jitter

Amazon Connect becomes ‘Connect Customer’

Over the past few years, Amazon Connect expanded into generative- and then agentic AI-powered capabilities. For example, at AWS re:Invent 2025, Amazon Connect announced 29 agentic AI features ...
Web CMS

Amazon Acquires NLX to Accelerate No-Code AI Deployment in Connect

Amazon Web Services on April 23 announced the acquisition of NLX (nlx.ai), a conversational AI platform, folding it into Amazon Connect — AWS's cloud contact center offering. The company argues the ...