The Balanced Scorecard’s dashboard provides detailed metrics on day-to-day implementation ... profit and revenue), Customer (lower wait time and better retention), Internal process (process ...

THE Balanced Scorecard (BSC ... the BSC transcends traditional financial metrics by incorporating a multidimensional framework that includes financial, customer, internal processes, and learning ...

The Company utilizes the balanced scorecard metrics to benchmark and share best ... scores exceeded brand average by nearly 10 points in customer service and five points in cleanliness.