Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

iOS 26 allows iPhones to screen unknown calls using AI. Callers provide reason for calling; responses are transcribed in real time. Users can reply with pre-written or custom messages via AI voice.

Call center scams are becoming more sophisticated as criminal networks turn to AI tools to automate scripts, impersonations and targeting, turning their crude schemes into highly efficient global ...

Unlike general-purpose AI tools, Atty.ai is designed specifically as an AI assistant for legal calls, trained on legal terminology, intake workflows, and compliance constraints. The platform supports ...

One of the more fascinating shifts in modern tech and business vocabulary is the introduction of the phrase "digital labor" and its related terms -- "AI colleagues" and "AI coworkers." Humans have a ...