Card-not-present merchants are battling increasingly frequent friendly fraud. That type of fraud the I don t recognize or I didn t do it dispute occurs when a cardholder makes a purchase, receives the ...

Understanding reason codes and associated representment requirements is critical to preparing an effective chargeback dispute case. In October of 2015, Visa increased the allowable evidence for ...

When credit card and debit card holders identify fraud or abuse, they need some way to intervene and recover their funds. This form of payment reversal is what we ...

The chargeback process was introduced more than four decades ago as a consumer-protection mechanism. It was meant to inspire consumer confidence in payment cards, which were still a novel concept at ...

Card-not-present (CNP) merchants are a lot like tight-rope walkers. Between the influx of fraud (both counterfeit fraud and “friendly fraud” chargebacks), most merchants have a hard time finding a ...

Customer disputes are a huge pain point, but types of fraud that can be at the root of them are not widely understood. Most of us are familiar with true fraud (also called identity theft) and we’ve ...

Chargebacks can be a challenging and potentially harmful process to businesses, as although originally introduced as a consumer protection tool with good intentions, the ease of the chargeback process ...

As online commerce continues to surge, chargeback fraud victimizes more and more retailers. Experts report that chargebacks will cost merchants over $100 billion in 2023, and false claims and abuse of ...

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There’s no denying that the subscription economy is booming. In fact, the financial services firm UBS projects that the market will hit $1.5 trillion by 2025. Yet despite that robust figure, there is ...