USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

Carbyne®, a global leader in public-safety technology, is excited to announce that Charleston County Consolidated Emergency Communications Center (ECC) in South Carolina, has selected Carbyne's APEX ...

“In the summer, we're going to be switching our call center platform to a cloud-based application where we have natural language interactions,” he said, adding “that’ll be the start of our ...