Looking to keep your customers loyal? Here are the essential moments to focus on for retaining and expanding your customer ...

True loyalty results from understanding of customer needs ... The report gives a great example. REI, the active/outdoor retailer, has significantly raised their awareness by closing on Black ...

In apparel, for example, there are already great examples ... the retail workforce drives customer loyalty. They embody the brand's purpose and values and turn routine interactions into meaningful ...

Card stores have an edge with loyalty programs to incentivize people to keep returning. It’s not hard for a card store to ...

"We look at customer loyalty like a learning machine ... When consumers feel like a brand understands their needs — for example, by recommending products based on past purchases — 83% are ...

According to Harvard Business Review (HBR), companies with high scores on brand loyalty and customer loyalty market research metrics grow revenues 2.5 times faster than industry peers and deliver ...

These are just some of the many examples of unfortunate events that have occurred ... It’s important to remember why loyalty programs truly exist: To build and reward customer loyalty—not to collect ...

Lessons learned from day 2 of RSPA Inspire include updates on the RSPA scholarship, performing customer health checkups and ...

Think of it as a chance to enter your favorite Finger Lakes Coffee Roasters, knowing that every sip feels like the most adventurous of days. While large chains like Starbucks have successfully used ...