This study examines the impact of frontline employees' problem solving on customer satisfaction (CSAT) during ongoing interactions prompted by service failures and complaints. Using outsourced ...

I find immense value in addressing the challenges faced by plant managers across the industry. Their jobs are among the hardest in manufacturing. They have to ensure consistency across a spectrum of ...

WASHINGTON--(BUSINESS WIRE)--Mandiant Cyber Defense Summit – Mandiant, Inc., (NASDAQ: MNDT), the leader in dynamic cyber defense and response, today announced its new training program – Mandiant ...