We received quite a few funny responses to our article about strange questions we received through our Web site help desk feature (“Readers ask: Bizarre help desk questions we just can’t answer“).

Information is changing rapidly as the COVID-19 pandemic sweeps the country, infection rates surge and dip and health care providers roll out the coronavirus vaccine across the country. That’s what ...

As part of OFCCP’s continuing efforts at transparency, the Agency in late-November 2018 issued a Directive stating it would develop “a dynamic and searchable publically available source of Help Desk ...

You wouldn't believe what readers need help with Computerworld.com has a “Help Desk” e-mail submission page for readers to report site problems or ask questions about how the site works. Some readers, ...

The phrase “help desk” often brings to mind a remote technical support team assisting callers with computer application issues. But today’s help desk has undergone profound changes. Service desks ...

Microsoft customers will soon be able to build their own artificial intelligence (AI) agents that can work on tasks like onboarding new workers or answering help desk questions. Microsoft announced in ...

Heather B. Hayes has been covering technology, business and education topics for more than 20 years and has written more than 2,000 published articles. She lives in Virginia. Outsourcing allows ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Help desk requests coming into IT can be a bit crazy and ...

How can a training organization provide answers for thousands of users a month if the information being sought is not organized into one central library? It would be quite difficult, which is why it ...