With the rise of cloud services and virtualized networks that require swift and complex provisioning, IT process automation is key to helping IT teams deliver services with improved security, ...

Technical documentation refers to the written materials that provide information about the technical aspects of a product, process, or system. In the context of information technology (IT), technical ...

Today, it seems like it’s all about process. Two years ago, in the U.S., it was difficult to find someone who could spell ITIL, let alone know what it was all about. ITIL caught on in Europe much ...

The automation of IT tasks is a crucial priority for IT departments short on staff and long on workloads. Not only can automation relieve administrative burden, but it can also help ensure the ...

It's accepted as a given in the tech industry: As companies everywhere up their digital game, automating time-consuming manual processes has become critical for making IT infrastructure more scalable, ...

The pace of change is not slowing down, which means CIOs need to think differently about the role of IT in the enterprise. This was the subtext behind Gartner’s London Catalyst Conference.

The pandemic has created a new world of work. Every line of business—from customer experiences and remote workers to supply chain management—needed to pivot in order to thrive in a digital-first ...

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CTO View: In a forthcoming book IT Doesn't Matter--Business Processes Do: A Critical Analysis of Nicholas Carr's I.T. Article in the Harvard Business Review (Meghan-Kiffer Press, 2003), Howard Smith ...

Process Explorer, part of the Sysinternals Suite, is a powerful alternative to Windows Task Manager. It provides detailed ...

Google’s Gary Illyes published an new How Search Works video that gave an inside look into how search queries are interpreted and ranked. Gary’s presentation shows an outline of the ranking process ...