AudioCodes' Voca Conversational Interaction Center (Voca CIC) now supports the latest, most reliable platform available to Microsoft Teams CCaaS applications: Teams Phone extensibility. Voca CIC's new ...
Follow the steps below to create a custom caller ID policy, and apply it to the Microsoft Teams admin center. Make sure you are an IT admin who has access to the Microsoft Teams admin center or has a ...
TORONTO, Oct. 22, 2025 /PRNewswire/ - ComputerTalk, a leading provider of customer experience solutions, announced that its ice Contact Center solution has been Certified for Microsoft Teams Phone ...
At the end of the Microsoft keynote at Enterprise Connect, there was an announcement that, effective April 1, the Teams Phone Service Level Agreement (SLA) will be for 99.999% uptime – or “five 9s” as ...
The rise of virtual meetings brought video-based collaboration to the forefront, and as hybrid work becomes our new norm many of us expect the same type of makeover to phone calls. One-to-one calls ...
AudioCodes Voca CIC is selected by 16 CX industry experts to win the CX Award 2024 for Best Microsoft Teams Contact Center Solution Judges were impressed with Voca CIC's unwavering reliability to ...
Taking Microsoft Teams to the next level, Intermedia’s addition of Contact Center to its existing Unified Communications integration unlocks a new standard for seamless collaboration and exceptional ...
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