That's where the net promoter score (NPS) and employer net promoter score (ENPS) come in. ... In practice, you can ask customers to fill out an NPS survey after every support request.

The net promoter score survey allows customers to choose a score between 0 and 10, with 0 meaning "not likely at all," and 10 meaning "very likely." ...

The delta is your Net Promoter Score. For example, let’s say: 65% of ... you can follow up eNPS with another anonymous survey asking employees what their favorite and least favorite parts ...