Net promoter score in SaaS measures customer loyalty based on their likelihood to recommend a product or service, scored on a 0 to 10 scale. Net Promoter Score is a widely adopted customer ...
Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The Net Promoter Score (NPS) has been a staple in customer feedback for years and is known ...
NPS, as a numerical metric, is essentially meaningless on its own. That said, as a basis for measuring your improvement, there isn’t a single company that doesn’t want to see their score improve over ...
Well, it's about time! About time that someone has realized that American businesses' favorite metric, the Net Promoter Score (NPS), is nothing more than management snake oil, that is. A few key ...
For years, marketers have relied on the Net Promoter Score (NPS) as the gold standard for measuring customer sentiment. But in recent years, as many brands have grown increasingly disconnected from ...
This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Cigna announced in February that it would tie high-level executive ...
Some results have been hidden because they may be inaccessible to you
Show inaccessible results
Feedback