While the idea of boosting government efficiency is enjoying a moment in the political spotlight, it’s not inherently political. Who doesn’t want the U.S. government — or any other organization, be it ...

Automation can be a powerful tool, but it’s essential to proceed with care. Without the proper research and groundwork, existing inefficiencies may be replicated or even amplified, and a “set it and ...

When you’re looking to add automation to a current factory or order fulfillment space, it’s critical to understand what you can and can’t achieve within a reasonable cost and timeline. This requires ...

Financial services CIOs have a multitude of options when it comes to automation technologies, constantly bombarded with information and questions about the technologies from vendors, employees, ...

Automation can make many business processes faster and simpler, but implementing it is a detailed process with essential steps that shouldn’t be skipped. In addition to carefully reviewing the ...

Enterprises are struggling with an ever-growing volume of customer interactions. Gartner has forecasted an increase of three and a half times in five years. Customer service organizations are turning ...

While the implementation of robotics and automation can help manufacturers and other types of businesses speed production and drive efficiencies, it doesn’t always have quite the same positive effect ...

Robot technology is often associated with dangerous, dirty or dull work. Robotic process automation (RPA) takes that concept into the digital world. As a software tool, RPA sets out to free human ...

While the implementation of robotics and automation can help manufacturers and other types of businesses speed production and drive efficiencies, it doesn’t always have quite the same positive effect ...