The company is making the case that a service-first platform can own voice natively and do so in a way that is more ...

AI’s takeover of tasks people used to do is helping change the CX provider's pricing model away from seats and toward usage, ...

Many vendors have tried and failed to take on Microsoft Office, but Zoom believes AI has opened a new window for enterprises ...

Most contact center and customer support platforms offer embedded WFM tools. Assembled supports native integrations with multiple contact center and help desk platforms including Genesys, Five9, ...

AI is one of the biggest reasons for data growth. While AI is trained on data, is also produces operational and synthetic ...

Delegating decisions to AI systems may help organizations move faster, but it also risks institutionalizing leadership blind spots at scale. The growing use of AI “clones” designed to mimic executive ...

Sometimes (ok, more often than that) I feel like I’m either a broken record or an ostrich with rigor mortis—stuck with my head in the sand about limitations of AI—not its capabilities, but its ...

MCP-based access enables what Zoom called “agentic search” which allows Zoom AI Companion and “connected third-party AI tools to reason across an organization’s full context.” For example, Zoom AI ...

The question leaders need to ask is shifting from “Should we use AI?” to “How do we operationalize the AI use already ...

GoTo Connect CX Complete is now GoTo’s “ultimate tier” for SMBs looking to up their customer experience, service and support ...