In call center administration ... Your ability to effectively diffuse such situations can significantly impact customer satisfaction and your company's reputation. It requires patience, empathy ...

Animal rights activists aiming to force the closure of the Oregon National Primate Research Center wrote to the U.S. Department of Government Efficiency this week urging it to cut funding for the ...

Vermont Business Magazine Blue Cross and Blue Shield of Vermont’s (Blue Cross VT) Customer Service Call Center was recently awarded 2024 Call Center of the Year among small and mid-sized organizations ...