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Why Great Customer Service in the City Makes Carlisle Shine! by Ben Heslop, BIPC Programme Manager based in Carlisle Library ...

ServiceNow is positioning itself as "the AI operating system for the enterprise" through its new ServiceNow AI Platform, ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

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Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

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And even then, I had to supplement the output with personal insights, nuance and experience to shape something truly ...

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The next evolution in customer experience Spoiler alert: AI might not reshape the customer service experience entirely. Instead, he compared it to the introduction of telephone support and ...