From “NPS is just a number” to “humanity at scale,” Paloma Paraja's grounded blueprint for operational CX in 2026.

Manure from thousands of southern Alberta cattle will be used to supply renewable natural gas, while at the same time harmful ...

Earlier this week, UK advertising trade body the IPA released its latest Agency Census, with yet more evidence of widespread job losses across the industry. Employment in creative agencies, the report ...

After a year of RFK, Jr., heading the Department of Health and Human Services, the “Make America Healthy Again” movement has ...