Norton introduced the Balanced Scorecard in a Harvard Business Review article in 1992 which broadened performance measurement to include customer satisfaction and internal process efficiency along ...

Balanced Scorecard and Design Thinking integrate strategic alignment and innovation into quality management, ensuring organizations balance financial, customer, and process metrics while focusing ...

Business managers must consider four aspects of their business in the Balanced Scorecard: The Customer, The Profit Centre, The Employee, and The Firm. Internal Affairs. Kits for each region. • Boost ...