A Saginaw County Central Dispatch employee filed a lawsuit against his employer, alleging the entity’s gross negligence ...

National Public Safety Telecommunicators Week, April 14-18, honors dispatchers who assess a situation and dispatch emergency ...

Captain Brad Pici of CCPD's Metrocom Division called the new class of telecommunicators a "total win" for the department, ...

Greenwood High’s Stephen Casbeer graduates with more than a diploma—he’s already landed a full-time job with Midland PD thanks to a new city internship program.

FOX 35 News first reported about Ashley Willis when she saved the life of a pregnant woman whose 911 call was dropped. Willis is now the first recipient of the Florida’s Finest Service Award. It’s an ...

The recruits are trained to stay calm under pressure, that way they can serve as the vital voice connecting the community with first responders.

it would take more than an hour for emergency personnel to arrive, by which time there was no saving the 23-year-old woman, N’ala J. Wallace. A Saginaw County Central Dispatch employee filed a ...

Groundbreaking held for a new North Texas Emergency Communications Center by Carrollton, Coppell, Farmers Branch, and Addison ...

Four North Texas cities begin construction on a joint emergency communications hub, the NTECC, to enhance 911 services.

Every emergency call starts with the voices behind the call… dispatchers. A 9-1-1 dispatcher’s day is fast-paced, emotionally ...

"His cell phone didn’t have service but as we were on the phone with him we found out his mom had a cell phone also,” said ...