These days every business leader I know recognizes the value of providing an exceptional total customer experience.

This article explores proven strategies to improve customer service in a call center, enhance agent performance, and align your operations with the demands of modern CX. Customer Experience ...

Call center outsourcing has become a viable option for companies seeking to maximize resources while guaranteeing excellent ...

[Operator Instructions] At this time I would like to welcome everyone to California Water Service Group First Quarter 2025 Earnings Call ... increases and increased customer usage, which ...

A former financial advisor is heading to prison for three years for misleading clients about a risky trading strategy that ultimately lost more than $4 million.

California Water Service Group (CWT ... Key performance drivers included rate changes, increased customer usage, and advice letter approvals. Despite the EPS beat, CWT’s stock fell by 0.83% ...

Animal rights activists aiming to force the closure of the Oregon National Primate Research Center wrote to the U.S. Department of Government Efficiency this week urging it to cut funding for the ...

The contact centre is a mine of precious data, which when captured and channelled in the right places, provides a blueprint ...

on Saturday, with thousands in attendance at the CHI Health Center. CEO Warren Buffett, sometimes called "the Oracle of Omaha," surprised the crowd by announcing his plan to hand over the reins of ...

A Department of Health and Human Services official informed doctors and administrators in the World Trade Center Health Program that all services could resume, according to an email obtained by ...

Currently, I am doing volunteer work for Paragon Service Dogs. This wonderful nonprofit is in Longmont. Paragon’s mission statement is something I believe. Their mission “is to empower ...