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The CCaaS market is gaining momentum as enterprises across BFSI, retail, telecom, and utilities seek scalable, cloud-native solutions for omnichannel customer engagement. AI integration is central ...

CLogic, the AI-powered contact center solution provider built for ServiceNow®, and ServiceNow (NYSE: NOW), the AI platform ...

CCaaS is a highly competitive market with 200-plus global vendors aggressively vying for business. The worldwide availability of third-party public data centers (e.g., Amazon Web Services, Google, ...

“This partnership unites Zendesk’s AI-powered service and CCaaS platform with TELUS Digital’s global ... This creates a more efficient and responsive contact center environment that supports both real ...

Stay up-to-date with the latest Contact Center and Contact Centers as a Service (CCaaS) news and insights at CMSWire. Our Contact Centers CCaaS channel delves deep into the evolving world of ...

The telecom giant is working with contact center software provider Talkdesk to add another CCaaS partner to its portfolio as Lumen turns its attention to building out more XaaS offerings for ...

Transform & Futureproof Your Contact Center. UJET's unified, AI-powered Contact Center as a Service (CCaaS) & Workforce Management Management (WFM) platform empowers organizations of any size to ...

Telviva’s Call2Teams seamlessly integrates Microsoft Teams with Telviva’s voice system, offering native voice capability within the Teams environment, at a 40% savings compared to using the ...

Compound Growth at 16.46% Signals a New Phase of Contact Center as a Service (CCaaS) Market Expansion MIDDLETON, Mass., April 14, 2025 /PRNewswire/ -- QKS Group, a premier market intelligence and ...

"This partnership unites Zendesk’s AI-powered service and CCaaS platform with TELUS Digital ... more efficient and responsive contact center environment that supports both real-time interactions ...