Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

By ensuring the correct contact data and call authenticity, and delivering consistent brand experiences, companies can reduce ...

Global corporate intelligence and cyber security consultancy S-RM ( www.S-RMinform.com) has announced the continuation of its strategic partnership with Invest Africa ( www.InvestAfrica.com ), a ...

By consolidating fragmented information into a single, unified view, organizations can enhance customer relationships, ...

CEDAR FALLS, Iowa, Jan. 29, 2025 (GLOBE NEWSWIRE) -- CBE Customer Solutions is excited to announce Rachel Rybicki as the new Chief Client Success Officer. Bringing 25 years of BPO experience and a ...

Stacked with former execs from Ogilvy, Accenture Song, Disney Studios, and Goodby, Silverstein & Partners, The Intangibles is ...

Starting salaries and top consulting firms and boutique consultancies have remained flat since 2023, according to a report ...

Once viewed as cost centers focused solely on efficiency, contact centers are now emerging as pivotal value centers that enhance brand loyalty and lifetime customer value. Is AI helping? You bet.

The contact center is no longer just a hub for customer service; it’s becoming the heartbeat of customer experience strategy. As we approach 2025, rapid advancements in technology and shifting ...

There are good reasons why American 'TikTok refugees' are flocking to this app over others. But the exodus may not last.

Advt The consulting division will hold off on hiring new employees and back-filling roles to reduce costs, consulting executive Derek Danois told employees, as per the memo, CNBC reported.

When it comes to strategy games, they can look intimidating for new players — thinking quickly, planning ahead, and having to memorize resources and mechanics. The last thing any beginner wants ...