In an ideal world, a crisis would make an appointment. It would announce its imminent arrival several weeks in advance, giving organizations plenty of time to understand its potential impact and ...
Nonprofits are not immune to controversy. Organizations as varied as the Humane Society, Silicon Valley Community Foundation, Livestrong, Planned Parenthood, and the Red Cross have found themselves in ...
Firefighters and EMTs have been undergoing specialized training to work on their communication skills during high-stress ...
The worst time to prepare for a crisis is when your organization is in the midst of one. While hurdles are a common occurrence in business, the last few years alone have shown how a lack of ...
Source: Hyer, R.N., & Covello, V.T. (2005). Effective media communication during public health emergencies: A WHO handbook. Geneva: World Health Organization. Sample ...
UnitedHealthcare didn’t ask for my advice, but a reporter from Bloomberg News did, calling me a few days before the alleged assassin was arrested, asking for my analysis of the situation from the ...
Think about all the ways you access information: emails, texts, news, social media, even word of mouth. Now imagine trying to manage every single one in response to a crisis — one that may still ...
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