We've all done it - shouted "customer service representative!" at the phone until we were finally given the chance to speak ...

In one example in the training, staff are taught how to deal with a regular customer asking for water when they haven't ...

A Starbucks employee said the chain held training on how to handle customers asking to use the restroom or sit in the store ...

Imagine a world where every time you speak on the phone, an AI-powered machine is on the other end. That reality isn't far ...

Per the documents, employees should "listen to the customer's concern and kindly reiterate the intended use of our space,” use de-escalation strategies as needed, and alert a manager to the ...