Starbucks is training staff on how to de-escalate conflict with people who aren't buying anything as it rolls back its open-door policy
In one example in the training, staff are taught how to deal with a regular customer asking for water when they haven't ...
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How de-escalation training works at the Baltimore Police Department
he said. "Make your mind up." This is the beginning of Baltimore Police Department sixteen hour de-escalation course — one of several police departments across the nation implementing de ...