Visitors to the Idaho Division of Human Resources’s website can get quick answers from a new chatbot — powered by artificial ...

The rise of agentic AI is fueling a new reality: a machine-human workforce, which requires new org structures and leadership ...

The team behind Elon Musk's xAI chatbot, Grok, deleted several posts Tuesday on X in which the chatbot made antisemitic ...

Zendesk’s AI-first approach aims to resolve 80% of customer issues automatically, while changing pricing, voice support, and internal operations.

Employees allege AI for ADA violas the law and their rights. Here’s what the law really says — and why human judgment still ...

In addition to using AI to determine who gets laid off, 78% of HR managers said they use it to decide on raises and 77% rely ...

Trailblazers using agentic AI now are showing just what the technology can achieve in the legal industry—and where it may ...

Your weekly round-up of the questions asked by readers of CIO, Computerworld, CSO, InfoWorld, and Network World sees Smart ...

Employers are increasingly utilizing artificial intelligence to determine layoffs, outsourcing work globally and intimidating ...

The takeaway? Treat AI like a new department: Hire thoughtfully, set guardrails, measure impact and, yes, celebrate wins at ...

To highlight our current overreliance on AI, a new report revealed that AI is now making firing and layoff decisions for ...