The rise of agentic AI is fueling a new reality: a machine-human workforce, which requires new org structures and leadership ...

Olivia, the AI chatbot McDonald’s uses to streamline job application processes, exposed an estimated 64 million chat logs ...

Visitors to the Idaho Division of Human Resources’s website can get quick answers from a new chatbot — powered by artificial ...

In addition to using AI to determine who gets laid off, 78% of HR managers said they use it to decide on raises and 77% rely ...

Employees allege AI for ADA violas the law and their rights. Here’s what the law really says — and why human judgment still ...

Your weekly round-up of the questions asked by readers of CIO, Computerworld, CSO, InfoWorld, and Network World sees Smart ...

An alarming new trend has emerged in the world of management: bosses using AI to decide who to promote, who to discipline, ...

Air France-KLM will build on the success of its business automation strategy by making its current repetitive process automation (RPA) bots more independent. Using agentic artificial intelligence (AI) ...

By implementing AI technology to take over time-consuming administrative tasks, HR teams can improve efficiency while ...

This paper explores the application of AI-driven chat-bots in health-care, aiming to assess their effectiveness in improving patient care and engagement. We develop an AI-powered chat-bot equipped ...

AI-powered chatbots are an emerging intervention option that offers available, accessible, and confidential services. The study below describes the development of an AI chatbot to support people in ...