Launch dates don’t build customer loyalty—outcomes do. Here's why CX leaders are shifting from velocity to impact.

After losing more than half their congregations in Alabama, United Methodist leaders are rethinking how they measure success ...

LinkedIn has released its Member Post Analytics application programming interface (API), enabling creators to access ...

You can tweak the metrics all you want — but if you’re not coaching your team, you’re not changing the game. The post ...

Denver Regional Transportation District’s (RTD) new online security metrics dashboard offers a transparent look at personal ...

The heart of public relations is still very human-centric. Intuition, empathy and creativity remain essential. But when ...

In an enterprise world drowning in dashboards, one truth keeps surfacing: Data isn’t the problem—product thinking is.

Mesa County Public Health Chief Health Strategist Alli Howe said the tool will empower locals to stay updated on the efforts ...

Green KPIs sound good in theory, but when companies are left to track their own progress, there’s more room for manipulation than accountability.

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KBRA releases an updated report tracking key metrics within recurring revenue loan (RRL) securitizations. This report, an update to our Q3 analysis, c ...