Opinions expressed are those of the author. The world’s largest call center recently deployed new AI to “neutralize” the accents of their agents. Unsurprisingly, this provoked some outrage.

It's not going to work,’ ” he recalled. “Not my current agent. A previous brilliant agent who's since retired, but she didn't call that correctly.” Never miss a story — sign up for PEOPLE's free daily ...

Customer service agents ... that contact centers face high turnover and burnout rates. Fortunately, when it comes to AI-augmented service, “sanity-checking” doesn’t just apply to data ...

The NFL has changed free agency rules to allow teams to have one Zoom call with prospective players during the legal tampering period. Teams can now also book travel for prospective free agents ...

A Tufts University student who was arrested by federal agents in Massachusetts last week was later located in a detention center more than 1,500 miles ... detention and the revocation of her status, ...

The Flyers have seven games remaining after beating the Sabres, 7-4, Saturday afternoon at the Wells Fargo Center. Dorwart was considered one of the better college free agents on the market.

MANDAUE CITY — A 23-year-old call center agent died after his motorcycle collided with a firetruck en route to a massive residential fire in Sitio Talong, Barangay Paknaan on Sunday evening, March 23.

The call centers that America’s military veterans rely on to schedule appointments and arrange medical care may no longer have a live voice on the other end of the line because the agents who ...

“It gets tiring because I feel like over the last few weeks we’ve been playing some good hockey and still losing,” New York center Mika Zibanejad told NHL.com's Dan Greenspan. “We find a ...