The UK’s largest electricity supplier, Octopus Energy Group Ltd., is planning to separate its Kraken Technologies Ltd.

The payout includes £231,000 of credit remaining on accounts when they were closed, energy regulator Ofgem has said.

THE UK’s biggest energy supplier has been forced to pay out £1.5million to customers after a series of billing errors.

THOUSANDS of Octopus Energy customers are set to receive a share of £1.5 million in compensation after Ofgem found the ...

Ofgem found more than 34,000 prepayment meter customers between 2014 and October 2023 did not receive final bills within six ...

Ofgem fines Octopus Energy £1.5m for failing to issue final bills to thousands of prepayment customers. The supplier claims ...

An investigation carried out by energy regulator, Ofgem, has found errors with more than 34,000 prepayment meter customer accounts with Octopus between October 2016 and October 2023.

Ofgem found more than 34,000 prepayment meter customers between 2014 and October 2023 did not receive final bills within six ...

Octopus had agreed to pay a total of £1.483 million in compensation and redress, an average £43 per affected customer.

The gas and electricity supplier will be paying the hefty sum after regulator Ofgem found more than 34,000 prepayment meter ...

Octopus Energy will pay customers an average of £43 each after it agreed to fork out £1.483 million in redress and ...

An investigation by Ofgem found over 34,000 prepayment meter customer did not receive final bills within six weeks, as ...