This first-time rental car customer crashed the vehicle within 24 hours of taking the wheel. He thought the loss damage waiver provided full coverage. What went wrong?

These cruise ship passengers dialed a wrong number and instead of Costco Travel, they reached Travocart, a scam call center.

If an airline misplaces your luggage and cannot find it within a reasonable time, the carrier must pay for your loss. If you accept the compensation, that ends the airline’s liability to you, and your ...

A Long Island travel agent has been arrested and charged with scamming would-be cruise ship passengers out of $35,000. That shocked family didn’t find out until they reached the pier that their Royal ...

Kesha Green* made what is arguably the most dire mistake a passenger can make on a cruise ship. Just hours after boarding Carnival Conquest in Miami, she found herself unexpectedly brawling with two ...

Friends on a celebratory road trip strangely experienced the total mechanical failure of not one, but two Avis rental cars. What caused these mysterious problems and who is ultimately responsible to ...

Old-school scammers are trying to get back in the (con) game and, surprisingly, they’re doing it via snail mail. Here’s what you need to know about the inheritance scam, delivered straight to your ...

Alton Locklear returned home from his latest Royal Caribbean cruise with a $16,000 diamond necklace he purchased on the ship. But all was not as it seemed. He says salespeople inside the Effy jewelry ...

Expensive car rental mistakes are easily avoidable with just a little research and preparation. Yet week after week, the Consumer Rescue case files show that many car rental customers do neither. By ...

Could an ombudsman columnist who routinely writes about tourist scams become the target of one herself? The answer is, of course, “Yes.” No traveler is immune to the possibility of a brush with a bad ...

Ace Rent a Car at the Tampa airport blindsided Carla Lemker with a $1,400 repair bill after her last rental. Certain she hadn’t caused any damage to the vehicle, Lemker asked Ace for proof — and then ...