Pour la première fois au monde, Burger King lance en France des « baby burgers » à partager. Une stratégie bien rodée : faire consommer plus, sous couvert de convivialité.

Les chocs acoustiques sont l'amiante des centres d'appels, des call-centers, entendait on dans les années 2010. Les plateaux de la BNP, de Fidelia Assistance ont été touchés, tout comme ceux de CCA ...

TP, Teleperformance, acquires Agents Only, an on-demand call-centre agent platform, without any convincing. 78.54 euros!

Joseph Dureau, an engineer with degrees from Centrale and the LSE, has been CTO* of some famous companies. He is now a kitchen assistant and a graduate of La Source. Here's his life story and an ...

«Ticket Z, planning des vendeurs, rentabilité du magasin à la 1/2 journée, je ne pourrais plus me passer d’ArcaneMag» ...

Cash Investigation into the call centres of La Banque Postale, where AI is used to rate telephone advisers. True/False.

Florent Bardon is the manager of Europe's largest railway station, Gare du Nord in Paris. He also manages the station known as Aéroport CDG2 TGV. Who's the boss and what do we monitor in terms of ...

Seven2, formerly Apax Partners, has reportedly commissioned a French investment bank to sell its stake in Vocalcom, the star call centre software company, which has recovered well after a few ...

Is management toxic in Concentrix call-centers, in France ? An investigation by En-Contact magazine.

Acquisition, customer experience, En-Contact publishes the list of the 100 Best Problem Solvers in France, in its 2025 Directory, Le Bottin.

Accor a choisi Intelcia et Foundever comme nouveaux partenaires BPO. Callbots, IA, expérience client, les aveux de Saqr Fassi Fehri.

Franck Etienne, ex-Concentrix, nommé directeur général d'Ocean Call. Cyril Fontaine, directeur des opérations chez Nextall, filiale du Crédit Mutuel.