230+ companies are on a trajectory to reach Mega GCC status within 5 years. If you take a ship and evolve one part of it, it is still the same ship. Evolve another. Strengthen the mast, upgrade the ...

Proof of concepts were once the hallmark of innovation. Today, they are the bottleneck. The most successful technology partnerships are moving beyond pilots and into production, building together, ...

If the last few years were about expansion, 2025 is about recalibration. Global Capability Centers (GCCs) in India are no longer chasing scale for the sake of it, they’re optimizing, rethinking, and ...

AI adoption across GCCs has crossed a decisive threshold. 92% of GCCs in India are now piloting or scaling AI use cases. Yet, despite this remarkable momentum, over 70% of leaders admit they lack a ...

2023 was a year marked by a convergence of global crises that gripped the world and reshaped the political, economic, and social fabric. These challenges significantly impacted the global Service ...

5 Percent. Out of ~1,700 Global Capability Centers (GCCs) operating in India, only 5% qualify as “Mega GCCs.” To make the cut, a center needs two things: at least 5,000 employees in India, and a ...

AI is no longer an R&D moonshot. From generative copilots to agentic workflows and multimodal systems, it’s already at the frontlines of enterprise operations. But while the ambition is sky-high, ...

What does it really take to own the room, especially when it wasn’t designed for you? We’re back with Season 2 of Woman in the Mirror, a Zinnov podcast series hosted by Nitika Goel, CMO at Zinnov. And ...

In the last decade, Enterprises flirted with AI. Today, they’re betting the business on it. As companies across sectors scramble to reinvent themselves with Generative AI and Intelligent Automation, a ...

These Mid-market GCCs aren’t scaled-down replicas of larger centers. They’re fast, focused, and increasingly central to global strategy—taking on transformation mandates, anchoring product roles, and ...

In the last 2 years, India has seen over 110 new GCCs set up, bringing the total number of GCCs in the country to 1,760, collectively employing more than 1.9 Mn professionals. This growth has come at ...

Change drives business. But no shift has been as dramatic as India’s stunning takeover of operational power. What began as a cost-saving strategy has evolved into a competitive necessity for ...