Freshservice for Business Teams Enables non-IT departments such as HR, Facilities, Finance, Legal, and Marketing to deliver seamless employee experiences on a unified, AI-first platform. …

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Jun 11, 2025 · To manage actions on individual tickets: Login to your Freshservice for MSPs account. Go to Tickets > List. Click any ticket Subject to open the ticket details page. The …

Jun 12, 2025 · This article describes how to set up and manage multiple support portals for different clients. Each portal can be uniquely customized with separate branding, URL, and …

Jul 15, 2025 · Tags help you segment entities like tickets, solution articles, and contacts for easy identification. On this page, you can rename tags, merge them, and remove them from …

Setup your ITIL modules and AI-powered Virtual Agent, gamify your agent experience, and more.

Jun 11, 2025 · In Freshservice for MSPs, each mailbox acts as a channel through which tickets are created and managed. This article guides you through the steps to configure, manage, and …

Pricing FAQ 2 What is considered a chargeable managed asset in Freshservice? What's the difference between Full-Time and Occasional Agents?

Sep 19, 2025 · The Service Catalog helps you consolidate all the services that your business provides. It places these services in a structured list, making it easier for you to access and …

Oct 29, 2024 · Note: Please ensure that you read this article in its entirety and understand the actions you may have to take. We are making changes to some of our systems and features to …