TCL Support
A black box appears on the screen. I am having problems with the HDMI connection. The TV is ON, but there is no picture or sound.
My TV turns ON, but there is No Video - TCL
If you power on your TV but you do not see the menu options, or any video display - just a black, blank screen, and possibly no audio as well; try the recommended steps below to resolve the …
How to Restart Your TCL Roku TV
How to Restart Your TCL Roku TV While troubleshooting, you might be required to restart your TCL Roku TV. Below are the step-by-step instructions: Press on your remote to open the main …
My TCL Roku TV Remote is NOT Working
If the remote is emitting an IR signal, but the TV still does not turn on or respond, confirm that nothing is blocking the TV's IR receiver (located underneath the TCL logo). If there’s clear line …
TCL — No Audio or Sound but Video or Picture Display is OK
If you turn on your TV and the video or images are displaying properly but you do not hear any sound, try the recommended steps below to resolve the issue: Make sure the volume level is …
TCL — Troubleshooting Power Issues on a TCL Roku TV.
Power issues with your TCL Roku TV can often be resolved with simple troubleshooting steps. By checking the power source, inspecting the cable, and performing resets, you can address …
Unable to Connect to Network using Hotel and Dorm Connect - TCL
A problem has been identified attempting to connect with TCL Roku TVs to wireless networks using Hotel or Dorm connect. The authentication connection doesn't show up on a mobile …
Getting Error Codes When Connecting to Your Wireless Network
If you have previously connected to your router, the Roku device should automatically reconnect. If it is not reconnecting, or if you are setting up your Roku device for the first time, complete …
I am having problems with the HDMI connection. - TCL
If you tune to the HDMI1, or other HDMI INPUT and the video goes in and out, or the video takes a long time to appear, or your HDMI or DVI component is having trouble sending video …
TCL — How to update the software on your TCL Roku TV
Below are the step-by-step instructions to check and perform software update on your TCL ROku TV: