Fix problems with gift cards & codes - Google Play Help
Learn how to redeem, troubleshoot and use Google Play gift cards and codes. Find solutions for common errors, such as invalid, expired or already redeemed codes, and contact support if you need more help.
Redeem your gift card or gift code - Computer - Google Play Help
Learn how to use physical or digital gift cards to buy apps, games, and other content on Google Play. Find out where to buy gift cards, how to enter your code, and what to do if you have problems with your gift card.
Google Play Help
Learn how to use Google Play on your device or computer, buy or subscribe to apps and digital content, manage your account and settings, and more. Find answers to common questions, contact support, or join the help community.
How to add to & check your Google Play balance - Android
Learn how to use gift cards, cash, and Play Points to recharge your Google Play balance and buy apps, games, and digital content. Find out how to check your balance and troubleshoot payment issues.
About Gift cards & where to buy them - Google Play Help
Learn how to use Google Play gift cards, gift codes, and promotion codes to make purchases in the Play Store. Find out the types, restrictions, limitations, and availability of gift cards in different countries and currencies.
Get help with Google Play
Find out how to set up a payment method, fix payment issues, download apps, request or check on a refund, and more on Google Play. Learn how to redeem Google Play gift cards, points, and promo codes, and get help with Google Nest, Pixel phone, and other Google products.
What to do if you’re a victim of a Google Play gift card scam
Learn how to recognize and report gift card scams that ask you to buy and share codes for payments outside Google Play. Google Play gift cards can only be used to make purchases on Google Play and are not refundable or exchangeable.
Cómo solucionar problemas relacionados con los códigos
Si tienes problemas para canjear una tarjeta de regalo de Google Play, consulta esta página de ayuda. Encuentra soluciones para errores comunes, como códigos inválidos, ya canjeados, no compatibles o con límite de saldo.
Fix payment issues on your account - Android - Google Play Help
Learn how to troubleshoot and resolve common payment problems on Google Play, such as declined transactions, expired cards, or verification errors. Follow the steps to update your payment information, check your email, or contact your bank or card issuer.
What you can buy with your Google Play balance
Learn how to use your Google Play balance to purchase apps, games, subscriptions, and YouTube content. Find out the limitations, tips, and country-specific availability of your balance.