Real-Time Voice Agents for a Modern Customer Experience
54:24
YouTubeThe Master Series
Real-Time Voice Agents for a Modern Customer Experience
In this session of the Master Series, Sonel Rubinstein and Joe Weeden from the Microsoft Dynamics 365 Contact Center team explored how real-time voice agents are transforming the customer service experience. They walked through the evolution of voice in the contact center—from rigid DTMF menus to today's generative AI-powered, speech-to ...
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